At StyleForgeCraft, we hold every customer in the highest esteem and prioritize swift, secure delivery of your baby clothing orders. Below is the comprehensive journey of your order, from payment to delivery.

Note: Order charges cover product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT.

1. Payment Confirmation

Upon order authorization and verification, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering initial processing.

2. Order Processing

For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously inspects, packages, and prepares your baby clothing for shipment, ensuring each item meets our quality standards.

3. Shipping Methods, Destinations, and Rates

Shipping Methods

We use standard tracked shipping. Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, and delivery address.

If your address includes a PO Box and the chosen logistics provider cannot deliver to such addresses, the system will flag the order as abnormal. Our customer service team will contact you promptly to modify the address or cancel the order.

Eligible Destinations

We currently ship to all regions available at checkout. Our primary service markets include:

  • United States
  • United Kingdom
  • European Union

Our business location is Hong Kong SAR. Additional destinations may be available at checkout.

Shipping Time

Shipping generally takes 7–14 business days to all eligible destinations. A tracking number is emailed once your order is dispatched, enabling real-time shipment monitoring.

Shipping Fees

  • Orders under $99 USD** incur a **$6.99 USD shipping fee.
  • Orders of $99 USD or more qualify for free shipping as a token of appreciation for larger purchases.

All amounts are in USD unless otherwise indicated at checkout.

Import Fees, Duties, and VAT

Customers are not responsible for import fees, duties, or VAT.

4. Total Delivery Time

Total delivery time = Processing time (1–2 business days) + Shipping time (7–14 business days).

For example, most orders arrive within 8–16 business days globally.

5. Order Tracking

  • Self-Tracking: After dispatch, we email a shipping notification with your tracking number. Updates typically appear within 72 hours.
  • Tracking Methods: Use the “Track Order” feature on our website for details. If updates are delayed, contact us via email for assistance.

6. Causes of Delay

Delays may occur due to force majeure, including:

  • Weather: Heavy rain, tornadoes, floods, earthquakes.
  • Local Factors: Strikes, holidays, international conferences.
  • Peak Season: Flight/personnel shortages or regional logistics constraints.

7. Contact Us

For shipping inquiries or order concerns:

Address:
RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG

Telephone:
+85273434974

Email:
[email protected]

Working Hours:
Monday–Friday, 08:00–17:00 (UTC+8)

Business day responses within 24 hours.